Privacy Policy

Effective date: 4 September 2026

Rent Baan (“Rent Baan,” “we,” “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect information when you access RentBaan.com, create an account, publish a property listing, contact an agent or use any related service.

By using Rent Baan, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you provide when you:

• Register or update an account

• Create an owner, agent or user profile

• Publish or manage a property listing

• Contact a property owner or agent

• Request an appointment or property viewing

• Purchase or subscribe to a listing plan

• Contact customer support

• Submit feedback, forms or other content

This information may include your name, email address, telephone number, profile photograph, company or agency details, property information, enquiry details and account credentials.

Property Listing Information

If you publish a property, we may collect and display information such as:

• Property address and location

• Map coordinates

• Photographs and videos

• Property type, features and amenities

• Rental or sale price

• Ownership or agency information

• Contact details associated with the listing

Information included in a public listing may be visible to anyone visiting Rent Baan.

Automatically Collected Information

When you use our website, we may automatically collect:

• IP address

• Browser and device type

• Operating system

• Referring and visited pages

• Date and time of access

• Language preference

• Cookie identifiers

• General location information

• Website activity and interaction data

• Error, diagnostic and security logs

Location Information

If you allow location access, Rent Baan may use your device location to show nearby properties or improve map-based searches. You can disable location access through your browser or device settings.

Payment Information

Payments may be processed by third-party payment providers. Rent Baan may receive transaction references, payment status, subscription details and limited billing information. We generally do not directly store complete payment-card information.

2. How We Use Your Information

We may use personal information to:

• Create and manage user accounts

• Publish and manage property listings

• Connect property seekers with owners and agents

• Process subscriptions and payments

• Provide property recommendations and search results

• Display properties on maps

• Respond to enquiries and support requests

• Send service notifications and account updates

• Send marketing communications where permitted

• Improve our website, services and user experience

• Detect fraud, abuse and security incidents

• Enforce our Terms and Conditions

• Comply with applicable legal obligations

• Establish, exercise or defend legal claims

3. Legal Grounds for Processing

Where required under Thailand’s Personal Data Protection Act B.E. 2562 (2019) and other applicable laws, we process personal data based on one or more of the following grounds:

• Your consent

• Performance of a contract or steps requested before entering a contract

• Compliance with a legal obligation

• Our legitimate interests or those of another party

• Protection of vital interests

• Establishment, exercise or defence of legal claims

• Other grounds permitted by applicable law

You may withdraw consent at any time where processing relies on consent. Withdrawal will not affect processing lawfully completed before consent was withdrawn.

4. Cookies and Similar Technologies

Rent Baan may use essential cookies, preference cookies, analytics cookies and advertising cookies.

These technologies help us:

• Keep users signed in

• Remember language and search preferences

• Protect accounts and prevent misuse

• Understand website performance

• Measure visitor engagement

• Personalise content and advertising

• Improve platform functionality

Where required, non-essential cookies will be used only after receiving your consent. You can manage cookies through our consent tool or your browser settings. Disabling certain cookies may affect website functionality.

5. Google and Third-Party Services

Rent Baan may use third-party services such as Google Maps, Google Places, Google Analytics, Google advertising services, Firebase, payment processors, hosting providers and communication services.

These providers may collect information according to their own privacy policies. For example, map services may process location, IP address and device information when maps or location features are loaded.

We encourage you to review the privacy policies of the relevant third-party providers.

6. How We Share Information

We may share information with:

• Property owners, agents or developers when you submit an enquiry

• Users who view publicly available property listings

• Hosting, analytics, payment, mapping, email and technology providers

• Professional advisers, including lawyers, accountants and auditors

• Government agencies or regulators where legally required

• Law-enforcement authorities when necessary to prevent harm or unlawful activity

• A buyer, successor or related party in connection with a merger, acquisition, restructuring or transfer of the platform

We do not sell personal information in exchange for money. Advertising and analytics providers may process information through cookies subject to your consent and their policies.

7. Public Information and User Content

Property listings, agent profiles, photographs, descriptions and contact information that you choose to publish may become publicly accessible.

Do not publish identification documents, private financial information or other sensitive information in a property listing. You are responsible for ensuring that you have permission to upload photographs, personal information and other content relating to another person.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Maintain accounts and listings

• Complete transactions

• Resolve disputes

• Prevent fraud and abuse

• Meet accounting, tax and legal requirements

• Enforce agreements

Retention periods may vary according to the type of information and the reason it was collected. We may retain certain records after account deletion where required or permitted by law.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, transmission method or storage system is completely secure. Users are responsible for protecting their passwords and notifying us promptly if they suspect unauthorised account access.

10. International Data Transfers

Some service providers may process or store information outside Thailand. Where applicable, we take reasonable steps to ensure that international transfers comply with relevant data-protection requirements and provide an appropriate level of protection.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion or anonymisation

• Request restriction of processing

• Object to certain processing

• Withdraw consent

• Request data portability

• Submit a complaint to the relevant data-protection authority

Certain rights may be limited where we must retain or process information to comply with legal obligations, protect other people’s rights or establish legal claims.

To exercise your rights, contact us using the details below. We may need to verify your identity before completing a request.

12. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe option in the message or contacting us. We may still send essential communications concerning your account, listings, payments, security or changes to our services.

13. Children’s Privacy

Rent Baan is not intended for children under 20 years of age or anyone unable to enter legally binding property-related arrangements without appropriate consent.

We do not knowingly collect personal information from children without lawful authorisation. If you believe a child has provided personal information improperly, please contact us.

14. External Links

Our platform may contain links to property agencies, developers, payment providers or other third-party websites. We are not responsible for the privacy, content or security practices of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, technological or legal changes. The revised policy will be published on this page with an updated effective date.

Material changes may also be communicated through the website, email or account notification where appropriate.

16. Contact Us

For questions, privacy requests or complaints concerning this Privacy Policy, contact:

Rent Baan
Email: support@rentbaan.com
Address: City Link Building A, 1091/241 Phetchaburi 35 Alley, Makkasan, Ratchathewi, Bangkok 10400, Thailand
Website: https://rentbaan.com